privacy-policy

Privacy Policy


Gotti's Restaurant ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines our data collection, usage, and security practices. It describes the types of Personal Information we collect, how we obtain it, its usage, sharing practices, and your choices regarding your information. "Personal Information" refers to data that identifies you personally, either directly or in combination with other information, such as your name, address, telephone number, email address, or payment details.

This Privacy Policy applies to your interactions with Gotti's Restaurant's online platforms, including our website, WiFi splash pages, and any SMS communications facilitated through services like Bloom Intelligence, PopMenu and Twilio.

Please review this Privacy Policy periodically, as we may update it to reflect changes in our data practices. Updates will be announced via our website or relevant digital platforms.

1. Questions and Contact Information

If you have any questions, concerns, or complaints about our Privacy Policy or data practices, or if you wish to report any security violations, please contact us at:

Gotti's Restaurant
Attn: Privacy Officer
811 St Emanuel Street
Houston, TX 77003
Phone: (713) 405-3500
Email: [email protected]

2. Children's Privacy

We do not intentionally collect Personal Information from individuals under the age of 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe we might have any information from a child under 13, please contact us at [email protected].

3. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your Personal Information may be processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to the transfer and processing of your information in the United States.

4. Types of Data We Collect

We may collect the following types of information:

  • Personal Data Provided by You:

    • Name, email address, phone number, mailing address, birthday

    • Login credentials for any accounts created with us

    • Feedback or survey responses

    • Order history, reservation data, and loyalty preferences

  • Information Collected via Technology:

    • Device Information: When you use our services, we may collect information such as your browser type, operating system, IP address, device identifiers, and other technical data.

    • Log Files: Like many websites, we gather certain information automatically and store it in log files. This includes IP addresses, browser type, ISP, referring/exit pages, operating system, date/time stamps, and clickstream data.

    • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze trends, administer the website, and gather demographic information. You can control the use of cookies through your browser settings.

5. Consent to Receive SMS Marketing Messages

End-users provide explicit opt-in consent to receive SMS marketing messages through our WiFi splash page, hosted via Bloom Intelligence. Before accessing WiFi, users must agree to our Terms of Service, which includes clear consent language for receiving promotional texts from Gotti's Restaurant.

For alcohol-related promotions, users are required to confirm they are 21 years of age or older during the opt-in process. We do not send marketing communications about alcohol to users who have not completed this age verification.

6. SHAFT Compliance: Alcohol Messaging

To comply with SHAFT content guidelines for SMS marketing that includes alcohol:

  • Users must explicitly opt in and confirm they are 21+.

  • All messages promoting alcohol include the following disclaimer:

    "Must be 21+. Drink responsibly. Msg & Data rates may apply. Reply STOP to unsubscribe."

  • We do not send alcohol-related messages to users under the age of 21 or to users who have not completed age verification.

7. How We Use Your Information

We may use your information to:

  • Provide and manage our services, including WiFi access and online ordering.

  • Send SMS marketing messages with promotional offers, events, or menu updates.

  • Notify you about alcohol-related events or drink specials (if 21+).

  • Improve our services and personalize your dining experience.

  • Conduct internal analysis on customer engagement and promotions.

  • Respond to customer inquiries and manage loyalty programs.

8. Information Sharing and Disclosure

We do not sell your Personal Information. We may share your data with trusted service providers (e.g., Twilio, PopMenu, Bloom Intelligence) solely for the purposes of delivering services on our behalf. These partners are bound by data protection agreements to ensure your information is kept secure and used only as directed.

We may also disclose your information if required by law, to protect our rights or property, or in connection with a business transaction such as a merger or acquisition.

9. Data Security

We employ reasonable administrative, physical, and electronic measures designed to protect your information from accidental, unlawful, or unauthorized access, disclosure, use, destruction, loss, or alteration. However, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse.

10. Your Choices and Rights

  • Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in each message or by contacting us directly.

  • Access and Correction: You have the right to access and correct your Personal Information. You can do so by contacting us at [email protected].

  • Data Deletion: You may request the deletion of your Personal Information by contacting us. We will take reasonable steps to delete your information, except where retention is required by law.

11. California Privacy Rights

California residents have the right to:

  • Know what Personal Information we collect.

  • Request data deletion.

  • Opt out of the sale of Personal Information (we do not sell data).

  • Exercise these rights without discrimination.

To make a CCPA request, please contact us at [email protected].

12. Third-Party Websites

Our services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our data practices. If we make material changes, we will notify you by posting the updated policy on our website and updating the "Last Updated" date below.


Last Updated: April 7, 2025